Work Experience

Created and led “Fridays are for Learning” program designed to facilitate learning new skills, sharing information, practicing presentation skills, integrating skills into current projects, and staying accountable for using learning time wisely.

Wrote, owned, and maintained in-product procedural/instructional documentation for 60+ solutions.

Worked with strategists and subject-matter experts to understand documentation needs.

Developed processes, templates, and best practices to create a modern documentation platform experience in a wiki with over 50,000 pages.

Proven strong organizational and time-management skills during the management of a successful year-long documentation migration project which was delivered on time with no delays.

Served as site administrator and rebranding designer.

Applied readability metrics to increase accessibility of articles.

Validated documentation readability metrics and usability.

Shifted team’s focus from documentation designed around product features to customer use cases.

Wrote team video production strategy.

Communicated clearly, concisely, and respectfully in all forms of communication.

Created eLearning courses using ADDIE (Analysis, Design, Development, Implementation, and Evaluation) framework, Adobe Captivate, and Articulate Storyline.

Consulted on how to implement adult learning theory.

Administered 3 certification programs and 4 client LMSs (Learning Management Systems).

Administered Adobe Connect and GoToMeeting virtual classroom environments.

Designed graphics using Adobe Creative Cloud.